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ONLINE SHOPPING

 Online shopping has become a common way to buy products and services through the internet. This topic explores how to discuss online shopping, including vocabulary related to making purchases online, asking about shipping, returns, and dealing with customer service. Students will learn how to communicate effectively about their experiences with online shopping.


Grammar:

  1. Present Simple Tense:

    • Used for general facts or habits, e.g., "I often shop online."
    • Structure:
      • Subject + verb + object
      • Example: "She buys clothes online."
  2. Modal Verbs (Can, Should, Must):

    • Used to express ability, recommendations, or necessity.
    • Examples:
      • "You can buy it online."
      • "You should check the reviews before purchasing."
      • "You must create an account to place an order."
  3. Present Perfect Tense:

    • Used to describe experiences or actions that have occurred at some point up to now.
    • Structure:
      • Subject + have/has + past participle
      • Example: "I have bought things online before."
  4. Comparatives:

    • Used to compare prices or experiences.
    • Structure:
      • Adjective + er/more + than
      • Example: "Shopping online is cheaper than going to the store."

Vocabulary:

  1. Cart – A virtual basket where you keep items you want to buy.
  2. Checkout – The process of paying for items.
  3. Shipping – The delivery of goods to your address.
  4. Return policy – The rules for sending products back.
  5. Refund – Money given back if the product is returned.
  6. Order confirmation – A message that confirms your purchase.
  7. Delivery time – The amount of time it takes to receive your order.
  8. Rating – A system to show the quality of products or services.
  9. Customer service – A department that helps with issues or questions.
  10. Tracking number – A code that helps you check the status of your delivery.

Useful Expressions:

  1. "Can I order this online?"
  2. "How much is shipping?"
  3. "Do they offer free delivery?"
  4. "I need to check the return policy."
  5. "What’s the estimated delivery time?"
  6. "I added it to my cart, but I’m not sure if I want to buy it."
  7. "Did you check the product reviews?"
  8. "I want to cancel my order."
  9. "How long will it take to arrive?"
  10. "Do I need to create an account to buy?"

Sentences:

  1. "I love shopping online because it’s convenient."
  2. "How much is the shipping fee for this item?"
  3. "They said my order would arrive in three days."
  4. "I often buy books and electronics online."
  5. "Did you receive the order confirmation email?"
  6. "The product has good reviews, so I think it’s worth buying."
  7. "I returned the shoes because they didn’t fit."
  8. "Do they offer free returns?"
  9. "I found a great deal online for this phone."
  10. "Online shopping saves me a lot of time."

Questions and Answers:

  1. Q: How do you usually shop?

    • A: I prefer to shop online because it’s more convenient.
  2. Q: Do you need to create an account to buy something online?

    • A: Yes, most websites require you to create an account.
  3. Q: What do you like to buy online?

    • A: I like to buy clothes and electronics online.
  4. Q: How long does it take for online orders to arrive?

    • A: It depends on the store, but usually around 3 to 5 days.
  5. Q: Have you ever returned something you bought online?

    • A: Yes, I once returned a shirt because it didn’t fit.
  6. Q: Is online shopping cheaper than in-store shopping?

    • A: Sometimes it is, especially when there are online discounts.
  7. Q: Can you get a refund for online purchases?

    • A: Yes, if the return policy allows it.
  8. Q: Do you read product reviews before buying online?

    • A: Yes, I always check the reviews to make sure it’s a good product.
  9. Q: What’s the biggest advantage of shopping online?

    • A: The convenience of shopping from home is the biggest advantage for me.
  10. Q: Do you pay for shipping when you shop online?

    • A: Sometimes, but many stores offer free shipping if you spend over a certain amount.

Conversation:

Customer: I’m thinking about ordering this laptop online. How much is the shipping fee?

Customer Service: The shipping fee is $10, but if you spend over $100, we offer free shipping.

Customer: That’s great! Do you know how long delivery takes?

Customer Service: Standard delivery takes around 5 to 7 days, but we also offer express shipping for an additional cost.

Customer: I’ll go with standard shipping. Can I return it if I’m not satisfied?

Customer Service: Yes, you have 30 days to return it for a full refund, as long as it’s in the original packaging.

Customer: Perfect! I’ll go ahead and place the order.


Reading:

"Shopping for a New Phone Online"

Last week, Sarah decided it was time to buy a new phone. Instead of going to the store, she opted to shop online. After browsing several websites, she found a phone she liked on sale. It was $50 cheaper than at the physical store.

Before placing the order, she read the product reviews to ensure it was a good buy. The reviews were mostly positive, so she added the phone to her cart and proceeded to checkout. The website offered free shipping since her order was over $100. Sarah was pleased with this deal.

She received an order confirmation email within minutes. The email also included a tracking number, so she could follow the delivery process. Three days later, her new phone arrived. Sarah was happy with the purchase and even left a review online, praising the product and the fast delivery.

Shopping online saved her time and money, and she didn’t have to leave her house to get the phone she wanted.

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