Returning clothes is common when shopping, especially online. Sometimes, the size is too big or too small, or the item looks different from what you expected. Most stores and websites allow you to return items and get your money back or exchange them for another size. This lesson will help students learn how to talk about returning clothes, understand return policies, and use practical language for refunds and exchanges.
GRAMMAR
1. Present Simple for Habits
Structure:
- Affirmative: Subject + verb (base form).
- Negative: Subject + don’t/doesn’t + verb (base form).
- Questions: Do/Does + subject + verb (base form)?
Examples:
- "I return clothes when they don’t fit."
- "She doesn’t like returning clothes."
- "Do you often return items?"
2. Using "Too" for Size Descriptions
- Structure: Too + adjective.
- Examples:
- "The shirt is too small."
- "These pants are too long for me."
- Examples:
3. Modal Verbs: Can and Must
- Can: For possibility or ability.
- Examples:
- "You can return the clothes within 30 days."
- "I can’t return these shoes because I lost the receipt."
- Examples:
- Must: For rules or requirements.
- Examples:
- "You must keep the receipt to get your money back."
- "You must return the clothes in good condition."
- Examples:
4. Past Simple for Describing a Return
- Structure: Subject + verb (past form).
- Examples:
- "I returned the jacket yesterday."
- "The store gave me a refund."
- Examples:
VOCABULARY
Return: To take an item back to the store.
Example: "I need to return this dress."Refund: Money given back after a return.
Example: "I got a refund for the shoes."Exchange: To swap an item for another.
Example: "Can I exchange this for a larger size?"Receipt: Proof of purchase.
Example: "You must show the receipt to return the item."Fit: To be the right size.
Example: "The dress doesn’t fit me."Policy: The rules of a store.
Example: "What is your return policy?"Condition: The state of the item.
Example: "The clothes must be in good condition to return them."Size: How big or small something is.
Example: "I need this in a smaller size."Tag: The label on clothes.
Example: "Don’t remove the tag if you want to return it."Exchange period: The time allowed to return or exchange an item.
Example: "You have 14 days to exchange the item."
USEFUL EXPRESSIONS
- "I need to return this item."
- "Can I get a refund, please?"
- "This doesn’t fit me. Do you have another size?"
- "What is your return policy?"
- "I bought this online, but it’s too small."
- "Can I exchange this for something else?"
- "You must keep the tags on to return it."
- "I lost the receipt. Can I still return this?"
- "Do I need the original packaging to return the item?"
- "I got my money back after returning the shoes."
SENTENCES
Positive Sentences
- "I return clothes when they don’t fit."
- "The store gives refunds for damaged items."
- "I got a refund for my purchase last week."
Negative Sentences
- "I don’t return clothes without a receipt."
- "They don’t accept returns after 30 days."
- "I didn’t get my money back because I removed the tag."
Questions
- "Do you return clothes often?"
- "Does this store offer refunds?"
- "Can I exchange this for a larger size?"
Answers
- "Yes, I sometimes return clothes."
- "No, I prefer to keep the items even if they don’t fit perfectly."
- "Yes, you can exchange it within 14 days."
CONVERSATION
Scene: A customer is returning a shirt at a store.
Customer: Hi, I bought this shirt last week, but it doesn’t fit. Can I return it?
Clerk: Of course. Do you have the receipt?
Customer: Yes, here it is.
Clerk: Thank you. Would you like a refund or an exchange?
Customer: A refund, please.
Clerk: No problem. The refund will go back to your card. Is there anything else I can help you with?
Customer: No, that’s all. Thank you!
Clerk: You’re welcome. Have a nice day!
READING
"Returning a Jacket"
Samantha bought a new jacket online. She loved the color and design, but when it arrived, it was too small. Samantha checked the return policy on the website. She had 30 days to return the jacket.
She packed the jacket back into its original box and printed the return label. Then, she took it to the post office. A week later, Samantha received an email confirming her refund. She used the money to buy the same jacket in a larger size. This time, it fit perfectly, and she was very happy!
QUESTIONS AND ANSWERS
Q: Why did Samantha return the jacket?
A: The jacket was too small.Q: How many days did she have to return the jacket?
A: She had 30 days to return it.Q: Where did Samantha take the jacket to return it?
A: She took it to the post office.Q: What did she do with the refund?
A: She used the refund to buy the same jacket in a larger size.Q: Was Samantha happy with the new jacket?
A: Yes, the new jacket fit perfectly, and she was happy.
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