I DIDN’T LIKE THE CUSTOMER SERVICE IN THAT SHOP

The sentence “I didn’t like the customer service in that shop” expresses a negative opinion about an experience in a store. “Customer service” means how workers treat and help customers. When someone says they didn’t like the customer service, it usually means that the employees were rude, unhelpful, slow, or not friendly.

🔸 Examples:

I didn’t like the way they spoke to me.
The staff didn’t help me find what I needed.
I liked the clothes, but not the service.

Talking about experiences in shops is useful for giving opinions, sharing experiences, and learning how to use the past simple in conversation.

🧠 GRAMMAR

1. Past Simple (to describe completed actions)

I didn’t like the customer service.
The employee wasn’t polite.
They didn’t help me.

Structure:

Positive: Subject + past verb (I liked)
Negative: Subject + didn’t + base verb (I didn’t like)
Question: Did + subject + base verb (Did you like?)

2. Present Simple (to talk about general opinions or habits)

I don’t usually go to that shop.
He likes good customer service.

3. Present Continuous (for actions happening now)

I am writing a review about the shop.
They are talking to the manager.

4. Future (Will & Going to) (for future intentions or plans)

I will not go back there.
I’m going to write a complaint.

5. Modals (can, should, must, etc.)

You can talk to the manager.
They should be more polite.
You mustn’t shout at customers.

6. Comparatives and Superlatives

This shop is worse than the one across the street.
That was the worst service I’ve ever had!

7. Adverbs of Frequency

Always, usually, sometimes, rarely, never
→ I rarely complain, but this time I had to.
→ They never listen to the customers.

📚 VOCABULARY (10 Words)

Customer service – How workers treat clients in a store.
Good customer service is very important.
Shop – A place where you buy things.
I visited the shoe shop yesterday.
Polite – Kind and respectful.
The assistant was not polite.
Rude – Not nice; impolite.
He was rude and unhelpful.
Complain – To say something is wrong or not good.
She wants to complain about the service.
Manager – The person in charge of a shop.
Ask to speak with the manager.
Staff – The people who work in a shop.
The staff didn’t help me.
Helpful – Ready to help.
The staff should be more helpful.
Service – The way customers are treated.
The service was bad.
Experience – What happens to you in a situation.
My shopping experience was terrible.

💬 USEFUL EXPRESSIONS

I didn’t like the service.
They weren’t helpful at all.
The staff was rude.
Can I speak to the manager?
I won’t come back here.
This is not acceptable.
They didn’t say hello or smile.
You should train your employees better.
The shop assistant ignored me.
I’m going to write a review.

🧱 SENTENCES

✅ Positive Sentences

I liked the clothes, but not the service.
She found a good shop with friendly staff.
They usually have good customer service.

❌ Negative Sentences

I didn’t like the customer service.
The assistant didn’t help me.
We didn’t enjoy the experience.

❓ Questions

Did you like the customer service?
What didn’t you like about the shop?
Are you going to visit that shop again?

💬 Answers

No, I didn’t. The staff was rude.
I didn’t like how they ignored me.
No, I won’t go there again.

🗣️ LONG CONVERSATION

Outside a clothing store

Sofia: Hey, how was your shopping trip?
Lucas: Not great. I didn’t like the customer service in that shop.
Sofia: Oh no, what happened?
Lucas: The staff didn’t greet me, and when I asked for help, they just ignored me.
Sofia: That’s terrible. Did you speak to the manager?
Lucas: No, I just left. I’m not going back there.
Sofia: You should write a review or send a message.
Lucas: Yeah, I think I’m going to do that. People should know.
Sofia: Definitely. Good customer service makes a big difference.

📖 LONG READING

Bad Service, No Thanks!

Daniel visited a popular clothing shop last weekend. He needed a suit for a special event. The store looked nice, but the customer service was not good. No one welcomed him. When he asked for a different size, the shop assistant just said, “It’s over there,” and didn’t help.

Daniel waited for 15 minutes to speak to someone, but nobody came. He felt frustrated and left the shop without buying anything. He said, “I didn’t like the customer service in that shop. They must train their staff better.”

Daniel is going to post a review online. He believes that good service is just as important as good products.

Comprehension Questions: