DOES HE GET A REFUND?

 This topic teaches students how to talk about returning items and requesting refunds. You will learn how to use relevant vocabulary and expressions to discuss customer service situations, such as returning faulty or unwanted items, asking for a refund, and understanding common phrases used in stores. You’ll also practice forming questions and answers related to refunds.

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Grammar:

1. Present Simple Questions:

   • Used to ask about regular actions or situations.
   • Structure:
     • Does + subject + base verb?
     • Example: "Does he get a refund?"

2. Modal Verbs (Can/May):

   • Use to make polite requests or ask for permission.
   • Examples:
     • "Can I get a refund?"
     • "May I return this item?"

3. Present Simple for Facts:

   • Use present simple to describe customer service policies.
   • Examples:
     • "The store offers refunds within 30 days."
     • "He always gets a receipt when he buys something."

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Vocabulary:

1. Refund – Money returned to a customer when an item is returned.
2. Return – To bring back an item to a store.
3. Receipt – A paper that shows proof of purchase.
4. Exchange – To return an item and get another one in its place.
5. Faulty – An item that has a defect or doesn’t work properly.
6. Customer service – The help provided by a store when returning or buying products.
7. Warranty – A guarantee that an item can be fixed or replaced within a specific period.
8. Store policy – The rules a store follows regarding returns and refunds.
9. Cashier – The person who works at the checkout.
10. In-store credit – Credit given to a customer instead of a refund that can only be used at that store.

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Useful Expressions:

1. "Can I get a refund, please?"
2. "I’d like to return this item."
3. "Do you have your receipt?"
4. "The item is faulty. It doesn’t work properly."
5. "Would you like a refund or an exchange?"
6. "You can only return items within 30 days."
7. "The store’s return policy is very strict."
8. "I paid with a credit card, so the refund should go back on it."
9. "Can I speak to customer service?"
10. "Unfortunately, we can only offer you in-store credit."

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Sentences:

1. "Does he get a refund for the shoes?"
2. "I want to return this because it’s faulty."
3. "Do you have the original receipt?"
4. "They offer refunds if you return the item within 14 days."
5. "I asked the cashier if I could exchange the item."
6. "He returned the faulty product and got a full refund."
7. "You can return it, but only if you have the receipt."
8. "I forgot to bring my receipt, so I couldn’t get a refund."
9. "The warranty guarantees that the item can be fixed or replaced."
10. "If you don’t have a receipt, they’ll offer you in-store credit."

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Questions and Answers:

1. Q: Does he get a refund for the broken phone?

   • A: Yes, he does. The phone was still under warranty.

2. Q: Can I return this without a receipt?

   • A: No, you need to have the receipt for a refund.

3. Q: How long do I have to return the item?

   • A: You have 30 days to return it.

4. Q: What if the item is faulty?

   • A: If it’s faulty, you can get a refund or exchange it.

5. Q: Do they offer refunds for sale items?

   • A: No, sale items are usually final sale and cannot be refunded.

6. Q: Can I exchange this for a different size?

   • A: Yes, you can exchange it if the size is available.

7. Q: Will I get the refund on my credit card?

   • A: Yes, the refund will go back to your credit card.

8. Q: Is customer service helpful with returns?

   • A: Yes, they usually assist with all return and refund requests.

9. Q: Can I get a refund for in-store credit?

   • A: Sometimes stores offer in-store credit instead of cash refunds.

10. Q: What’s the store’s return policy?

    • A: You can return items within 14 days, but you need the receipt.

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Conversation:

Customer: Hello, I bought this blender last week, but it’s not working properly. Can I return it for a refund?

Cashier: I’m sorry to hear that! Do you have the receipt with you?

Customer: Yes, I have it right here.

Cashier: Great! Let me check. Since it’s within the 14-day return period, you can get a refund or exchange it for a new one. What would you prefer?

Customer: I’d like a refund, please.

Cashier: No problem. I’ll process the refund for you. Since you paid with a credit card, the refund will go back to your card.

Customer: Thank you very much!

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Reading:

"The Refund Request"

John recently bought a pair of headphones from a store, but after using them for a week, he realized they weren’t working correctly. The sound would cut off randomly, and one side of the headphones stopped working entirely. Frustrated, John decided to return them and ask for a refund.

He went to the store with his receipt, hoping the process would be simple. When he approached the customer service desk, he explained the issue to the cashier.

“Do you have the receipt?” the cashier asked.

“Yes, here it is,” John replied.

After checking the receipt and confirming that the item was still within the store’s return period, the cashier offered John two options: a refund or an exchange. John chose the refund, and since he paid by credit card, the cashier processed the refund back to his card.

The entire process was smooth, and John was relieved to get his money back. Next time, he knew to always keep his receipts in case something didn’t work out with a purchase.